BACKGROUND
This policy was last updated in December 2025.
Norfolk & Suffolk Security Ltd (“we”, “us”, or “our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://nssecurityltd.com (“our Site”) and will only collect and use personal data in ways that are described in this Privacy Policy, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when submitting an enquiry, contacting us, or otherwise using our Site.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
- Account – an account required to access and/or use certain areas and features of our Site (where applicable).
- Cookie – a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site.
Information About Us
- Business Name: Norfolk & Suffolk Security Ltd
- Business Type: Private Limited Company (UK)
- Registered Office & Trading Address:
Unit 2, North East Suffolk Business Centre, Pinbush Road, Lowestoft, Suffolk, NR33 7NQ, England - Website: https://nssecurityltd.com
- Email: sales@nssecurityltd.co.uk
- Telephone: 01502 819333
Norfolk & Suffolk Security Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller.
What Does This Policy Cover?
This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 as any information relating to an identifiable person who can be directly or indirectly identified. This includes information such as your name, contact details, IP address, and information submitted via enquiry forms.
Your Rights
Under data protection law, you have the right to:
- Be informed about how your personal data is collected and used
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data where applicable
- Restrict or object to processing of your data
- Withdraw consent at any time where consent is relied upon
- Request data portability
- You also have the right to complain to the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns first.
What Data We Collect
Depending on how you use our Site or services, we may collect:
- Identity Data: Name, company name
- Contact Data: Email address, telephone number, site address
- Business Data: Information relevant to fire and security services
- Technical Data: IP address, browser type, operating system
- Communication Data: Enquiries and correspondence
We do not knowingly collect special category personal data.
How We Use Your Personal Data
We only process personal data where we have a lawful basis to do so, including:
- Responding to enquiries and quotation requests
- Providing fire and security services
- Communicating with customers and prospective customers
- Managing our business operations
- Complying with legal and regulatory obligations
Data Retention
We will not retain your personal data for longer than necessary. Retention periods are determined based on legal requirements, contractual obligations, and business needs.
Data Storage and Security
Your personal data is stored securely within the UK and/or EEA. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Sharing Personal Data
We do not sell your personal data. We may share data with trusted third parties such as service providers, professional advisers, or regulators where required by law. Any third parties are required to handle data securely and lawfully.
Cookies
Our Site uses cookies to improve functionality and user experience. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy (where applicable).
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Norfolk & Suffolk Security Ltd
Email: sales@nssecurityltd.co.uk
Telephone: 01502 819333
Address: Unit 2, North East Suffolk Business Centre, Pinbush Road, Lowestoft, Suffolk, NR33 7NQ
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Site.
At Norfolk & Suffolk Security, we believe in transparency, integrity, and professionalism — ensuring every client receives clear communication and dependable service from start to finish.
